Return Policy

Return Policy – Henry & Clara New York

By making a purchase on our website, you agree to the terms set out in this return policy. Please read them carefully before placing an order.

Eligibility for Returns

Non-returnable products:

-Discounted items (unless damaged or defective upon receipt).

-Electronic products.

-Underwear, socks, shapewear, women’s lingerie, or other intimate products for hygiene reasons.

Return timeframe:
All return requests must be submitted within 14 days of receiving your order.

How to Initiate a Return

To request a return, please send an email to support@henryandclara.com

, including the following details:

-Order number.

-Description of the issue or reason for return.

-Photos, if applicable (e.g., for damaged sale items).

We will respond with further instructions within 2–3 business days.

Order Cancellation

Due to our automated order processing system, orders cannot be canceled once placed. Please ensure all details are correct before finalizing your purchase.

Size Disclaimer

We encourage all customers to review our detailed size chart before placing an order. If the size chosen based on the available information does not match your measurements, Henry & Clara New York is not responsible for sizing issues beyond our control.

However, if you receive a product that does not fit, please contact our customer support team. We’re happy to assist and, in many cases, can offer a partial discount (up to 25% or 50%) on an exchange. Shipping costs still apply and are non-refundable.

Return Shipping Costs

Henry & Clara New York does not cover the cost of return shipping. Customers are responsible for all return shipping fees.

Required return label:
All returned items must include a return label. Returns without a return label may not be approved for a refund.

Sale Product Conditions

Promotional products are non-returnable unless the item is damaged or defective upon receipt. In such cases, please provide proof (e.g., photos) when requesting a return.

Return Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return. Approved returns will be processed within 7 business days, and the refund will be issued to the original payment method.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, contact us at support@akavonnewyork.com within 14 days of receiving your order. Include details and photos so we can resolve the issue quickly.

Contact

For any questions regarding our return policy, contact us at

support@henryandclara.com

Thank you for shopping with Henry & Clara New York!